Refund & Return Policy

At Lördag Lollies, we want you to love every box of Swedish lollies you receive. As our products are food items, we cannot accept returns due to food safety regulations.

Returns

For health and safety reasons, we do not accept returns or exchanges on food products once they have been delivered.

Please contact us immediately if your order arrives damaged, incorrect or incomplete.

Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong items or is missing products, please email us within 7 days of delivery  at swedishcandydownunder.shop@gmail.com

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the parcel and the products received

Once reviewed, we'll happily arrange an appropriate solution, which may include a replacement, store credit or refund.

Lost Parcels

If your parcel appears to be lost in transit, please contact us and we'll investigate the shipment with our delivery partner. If the parcel is confirmed as lost, we'll arrange a replacement or full refund.

Change of Mind

We do not offer refunds or exchanges for:

• Change of mind
• Personal taste preferences
• Products ordered incorrectly by the customer
• Delays caused by customs, weather events or circumstances outside our control

Refunds

Where a refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Questions?

If you have any questions about your order, we're always happy to help. Please contact us at swedishcandydownunder.shop@gmail.com

Please note: Minor cosmetic damage to packaging may occasionally occur during international transit. This does not affect the quality or freshness of the products and does not qualify for a refund or replacement unless the contents themselves are damaged.